Shipping Policy

Last Updated: 20 Nov 2025

Thank you for shopping with us! We aim to provide fast, reliable, and hassle-free delivery for all our customers. Please read our Shipping Policy for complete details on processing and delivery times.

1. Order Processing Time

All orders are processed within:

  • 1–2 business days for in-stock items

  • Orders placed on weekends or holidays will be processed the next business day

Once your order is processed, you will receive an email confirmation with your shipping details.

2. Shipping Duration

Estimated delivery times depend on your location:

  • Local / Domestic Orders: 3–5 business days

  • International Orders: 7–15 business days

Note: Delivery times may vary due to customs delays, courier issues, holidays, or high-volume periods.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination country

  • Order weight

  • Shipping method

Any applicable import duties, taxes, or customs charges are the customer’s responsibility.

4. Order Tracking

After your order is shipped, we will send you a tracking number via email.
You can track your shipment anytime through the courier’s website.

If you do not receive a tracking number within 3 days, please contact us.

5. Incorrect Shipping Information

Please ensure your:

  • Name

  • Address

  • Phone number

are correct.
We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error, contact us within 12 hours of placing your order.

6. Lost or Damaged Packages

If your package is:

  • Lost in transit

  • Damaged on arrival

Please contact us within 48 hours with:

  • Order number

  • Photos/videos (for damaged items)

We will assist with a replacement or suitable solution.

7. Shipping Restrictions

We do not ship to:

  • P.O. boxes

  • Restricted or embargoed countries

Some items may have country-specific restrictions due to electrical standards or customs regulations.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You will not be charged extra for split shipments.

9. Delayed Deliveries

We are not responsible for delays caused by:

  • Weather conditions

  • Customs clearance

  • Courier disruptions

  • Incorrect addresses

Rest assured, we will assist you in tracking your package if delays occur.

10. Contact Us

For any questions or shipping-related concerns, please contact us:

📞 Phone: +86 13923968677
📧Email: 122686138@qq.com

Refresh Your Space

Discover soothing fragrances and calming designs made to elevate your home atmosphere.