Returns & Refund
Returns & Refund
Thank you for shopping with us! We want you to enjoy a smooth, worry-free experience.
Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns
You may request a return if:
The product is damaged or defective on arrival
You received the wrong product
The product is not functioning as described
The item is unused, in original packaging, and within the return period
We do not accept returns for items damaged due to customer misuse.
2. Return Period
You can request a return within:
7 days of receiving your order.
After 7 days, we cannot offer a refund or replacement.
3. Non-Returnable Items
The following items cannot be returned:
Used aroma diffusers or aroma lamps
Items without original packaging
Products damaged by water, drops, or improper handling
Accessories such as cables, filters, and essential oils
Electronic water-bottle toys used or without tags
4. Damaged or Wrong Items
If you receive:
A damaged product
A defective product
The wrong item
Please contact us within 48 hours with:
Your order number
Photos or video showing the issue
We will replace the item or offer a suitable solution.
5. Refund Process
After your return is approved and the item is inspected, your refund will be:
Credited back to your original payment method
Issued within 5–7 business days
Shipping charges are non-refundable.
6. Replacement Policy
If the product is defective or damaged, we offer:
Free replacement for the same item
If out of stock, you may choose
A similar product
Store credit
Partial refund
7. Return Shipping Costs
If the return is due to our mistake (wrong/damaged item), we cover shipping.
If the return is for personal reasons (change of mind, wrong choice), the customer covers shipping costs.
8. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After processing/shipping, cancellations are not possible.
9. Contact for Returns
If you wish to request a return, refund, or replacement, please contact us through:
📩 Contact Info
📞 Phone: +86 13923968677
📧Email: 122686138@qq.com
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