FAQS
FAQs
About Products
Yes, our diffusers support most pure essential oils. Avoid oils with strong chemical additives.
A diffuser releases mist through ultrasonic technology, while an aroma lamp uses light and heat to gently release fragrance.
Yes, our water-bottle toys are designed with child-safe materials and meet standard safety requirements.
Depending on the model, diffusers run 6–12 hours on a full tank.
Try resetting or cleaning the device. If the issue continues, contact our support team for troubleshooting or a replacement.
FAQs
About Orders
Simply choose your product, add it to the cart, proceed to checkout, and fill in your shipping details to complete the order.
Yes, you can request a change or cancellation within 12 hours of placing the order. After that, the order may already be processed.
Orders are usually processed within 1–2 business days. You will receive a confirmation email once your order is shipped.
Yes, we ship internationally. Shipping times vary depending on your country and shipping method.
Once your order is shipped, we will send you a tracking number via email so you can track your package anytime.
FAQs
About Payment
We accept credit cards, debit cards, PayPal, and other secure online payment options available at checkout.
Yes, all payments are processed using encrypted and secure systems to protect your personal information.
COD availability depends on your location. If allowed, the option will appear at checkout.
Payment may fail due to insufficient funds, incorrect card details, or bank restrictions. Try another method or contact your bank.
Yes, you will receive an email confirming your successful payment immediately after checkout.